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Terms and Conditions


Your use of Our Web Site, and Our Telephone Booking Service is subject to these terms and conditions together with any additional terms and policies referred to in them ("Our Terms").

Thank you for choosing East Wing Spa, the best place to book a professional massage in the Virginia.

These terms and conditions of service together with any terms and policies referred to in them ("Our Terms") constitute a legally binding agreement between you and East Wing Spa LLC.

East Wing Spa is a private limited company.

East Wing Spa provides a booking service (the "Services") for a range of massages ("Massages") that are performed in each and every case by independent self-employed professional massage practitioners ("Independent Practitioners"). In providing this booking service, East Wing Spa acts as the agent of these Independent Practitioners. East Wing Spa has no responsibility for any Massages which you book through us: we are simply involved with the booking process, as well as providing ancillary services as explained below.


The Services we offer allow you to search through Our Website and purchase Massage from a number of Independent Practitioners. As part of the Services, we also provide some ancillary services such as arranging such bookings and providing you with customer service assistance.

However, as stated above, the contract for the purchase of the Massages between you and the Independent Practitioners. This means that it is the Independent Practitioner (not us) who is legally responsible for providing the Massages to you. However, East Wing Spa remain responsible in respect of its obligations to you in accordance with these Terms and Conditions which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly via our Customer Service Team. East Wing Spa will remain the point of contact for the Customer for Customer Service questions.

East Wing Spa shall, if requested, provide intermediary services between you and Independent Practitioners in connection with Customer Service or dispute resolution matters.

In order to use the Services you must be over 18 years of age.

When booked by us, the Massages you receive will be subject to the Independent Practitioners terms and conditions as set out in the Client Consultation Form and you will be asked to confirm your acceptance of them prior to receiving the Massage Services. The Independent Practitioners T&Cs will form the basis of your agreement with the Independent Practitioner for your Massage (each a “ Massage Agreement ”).


East Wing Spa is not a party to any Massage Agreement: this will solely be between you and the Independent Practitioner  who provides you with your Massage.


Our Terms govern your use of our website (“ Our Site ”) and also our App (“ Our App ”) and our telephone booking services (collectively “ Our Booking Services ”). By using Our Site or Booking Services, you agree to abide by Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through East Wing Spa for any Massage Treatment.


In order to provide Our Booking Services, we may collect personal data from you. Before making a booking with us please read our Privacy Policy


You confirm that you are of legal age to access and use Our Website and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18. 


When registered on Our Site you will be able to access to and use of our search engine to look for Massage and to book Massages with an Independent Practitioner of your choice.


You can make a booking through Our Website by choosing an Independent Practitioner.

Unless otherwise agreed during the booking process, payment will only be accepted by card.


Your card payment details will be requested at the time of booking and payment will be collected when you make a booking.


Full payment of the Massage Fee is due at the time of booking. Full details of the prices are referred to below.


The Massage Fee belongs to the Independent Practitioner who provides the Massage. East Wing Spa collects the Massage Fee from you as their agent. For each booking made through us, we charge the relevant Independent Practitioner an agreed fee for introducing you to that Independent Practitioner ("Our Agent's Fee"). We have an agreement with each Independent Practitioner under which we are entitled to deduct Our Agent's Fee from the Massage Fee paid by you for the Massage.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Massage is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of East Wing Spa, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you may give us at any time.


All payments by credit card or debit card need to be authorized by the relevant card issuer. We may also need to use extra security steps via Verified by Visa.


By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.


Once your booking is accepted and confirmed by the Independent Practitioner, you will receive confirmation of your appointment by SMS and email.


As the lead person making the booking, you are responsible for:

  • Full payment of the applicable Massage Fee;

  • Ensuring the Independent Practitioner has access to your Designated Premises which must, in all cases, represent a suitable space in which the Massage can be performed, with all appropriate facilities (including, adequate lighting and heating);

  • Providing as necessary, any additional booking and Massage information to other individuals participating in the Massages booked; and

  • Ensuring the health and safety of the Independent Practitioner whilst at your Designated Premises.


All Massage Fees are payable through Our Website or over the telephone as part of our telephone booking service. As noted above, we collect payment of Massage Fees on behalf of the Independent Practitioner to whom we charge Our Agent's Fee.


The price of Massages (each a "Massage Price "and collectively "Massage Prices") varies according to the type and duration of the Massage you book and also the location of the premises you have designated for the Massage Treatment to be provided to you by the Independent Practitioner ("Designated Premises"). Massage Prices are set from time to time and the Massage Price you will be required to pay for a specific Massage (each a "Massage Fee "and collectively "Massage Fees") will be determined by reference to the Massage Prices in force at the date when that Massage is booked.


Full massage menu and prices are set out on Our Website.


In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Independent Practitioner to provide the Massage as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.


If you wish to extend the time you have booked, the Independent Practitioner will endeavor to fulfil your request. This subject to the availability of the Independent Practitioner and also payment of an additional charge for the extended time calculated in accordance with the Massage Prices (each an "Extra Time Charge" and collectively, "Extra Time Charges").

If you are delayed and unable to start the Massage at the Designated Premises at the Massage Appointment Time by more than 10 minutes then, unless the Independent Practitioner agrees to the contrary (which is within the sole discretion of the Independent Practitioner):

  • the Independent Practitioner is entitled to end the Massage at the time agreed when the booking was made without making any adjustment to the Massage Fee to reflect the reduced time of the Massage; or

  • if you and the Independent Practitioner agree to proceed with the Massage for the full time allotted notwithstanding the delayed start time, then Independent Practitioner shall be entitled to receive and you shall be obliged to pay before the relevant Massage is given, an additional charge calculated at the rate set out with the Massage Prices for extra time.

We will collect the Extra Time Charges as agent of the Independent Practitioners.


Every effort is made by the East Wing Spa team to provide the service booked by you, the customer. However some circumstances beyond our control may prevent this. Examples include (but not limited to) the following, all of which make it impossible to meet our obligations;

  • Adverse or severe weather conditions such as heavy snowfall, avalanches, floods or earthquakes

  • Road traffic accidents

  • Unforeseen traffic delays or road closures

  • Warfare and acts of terrorism (and threat thereof)

  • Industrial dispute and labor strikes action

  • Civil strife

  • Problems caused by other customers

  • Significant risk to human health such as the outbreak of serious disease

  • Natural or nuclear disaster

  • Fire, chemical or biological disaster

  • Unavoidable technical problems

  • All similar events outside of East Wing Spa's control


If our obligations are affected by force majeure East Wing Spa will not refund the cost of the booking, pay you compensation or be liable.

For the purposes of these booking conditions Force Majeure means any event beyond our control, the consequence of which could not have been avoided even if all reasonable measures had been taken.

If it was not possible to provide the booked service at the time requested due to Force Majeure, East Wing Spa will try to reschedule your appointment for another time during your current stay. However, if this is not possible, a voucher of equal value to the postponed appointment will be provided for reclamation with East Wing Spa for up to 1 year.


Our Booking Services enable those seeking Massages to book appointments with Independent Practitioners seeking to provide such Massages. Whilst East Wing Spa interviews and assesses Independent Practitioners who wish to provide Massages, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent Practitioners. This is entirely a matter for you. Accordingly, you acknowledge and agree that East Wing Spa does not have any obligation to conduct any background checks on any Independent Practitioners and have no obligation in respect of any service they may provide.

When interacting with any Independent Practitioners you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.


We may from time to time create and offer promotional codes and referral codes (together "Codes") that can be redeemed on the Site against purchases of Massages. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value. Codes may:

(1) only be used for personal and noncommercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;

(2) not be promoted in any way including via a Search Engine;

(3) not be exchanged for cash;

(4) only be used once and only one Code may be used per person; and

(5) may be subject to specific terms which will be made available by us, and must only be used in accordance with those terms.


Our Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Massages as expressly described above.


You must not use the Site or the Telephone Booking Services to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behavior including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behavior;

  • Restrict or inhibit any other user from using and enjoying Our Booking Services;

  • Infringe the privacy rights, property rights, or other civil rights of any person;

  • Harass, abuse, threaten or otherwise infringe or violate the rights of Independent Practitioners, East Wing Spa (including its employees and personnel) or others;

  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;

  • Use technology or other means to access our computer network, unauthorized content or non-public spaces;

  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Services functionality;

  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and

  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Services for unlawful or unauthorized purposes.


You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Services.


EAST WING SPA, the East Wing Spa logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with Our Website and/or the Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms grants you any rights in the Site or Booking Services or the content within the same. All rights are reserved.


As noted above, we introduce individuals seeking Massages to Independent Practitioners seeking to provide such Massages. We are not liable or responsible for the fulfilment of any booking or the performance of the Independent Practitioner. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent Practitioner or any Massages, however we do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned above.


Content on Our Website which is made available as part of Our Booking Services is provided for your general information purposes only. Nothing contained on Our Website or communicated any other way as part of Our Booking Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a healthcare provider nor do we provide medical advice or medical treatment.


References in Our Website and elsewhere to "Treatment" and "Therapy" or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our website and otherwise as part of Our Booking Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.


We make no warranty or guarantee that Our Website or any other aspect of Our Booking Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Website or any other aspect of Our Booking Services.


Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of East Wing Spa, fraud or fraudulent misrepresentation by East Wing Spa, or any matter which it would be illegal or unlawful for East Wing Spa to exclude or limit, or to attempt or purport to exclude or limit, its liability.


We are not liable or responsible for any errors in or failure to provide Our Booking Services due to your error or failure to provide accurate and complete information.


Whilst we make every effort to ensure that Our Booking Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of Our Booking Services. We reserve the right to suspend or cease the operation of all or part of Our Booking Services from time to time at our sole discretion.


Use of Our Site and the Services is on an "as-is" and "as available" basis. To the maximum extent permitted at law in no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, loss of data, lost revenues, loss of goodwill, loss of anticipated saving or profits, or arising out of or in any way connected with the use or performance of the site or services, or with the delay or inability to use the site or services, or with the provision of or failure to provide the site or services.



You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to Our Booking Services and otherwise from your violation of Our Terms.


We may modify Our Terms or terminate use of Our Booking Services at any time by giving notice of termination to you. The Massage Prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Services including availability of certain features at any time for any reason.


If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

Customer Service

If you have any questions please contact our customer service :

  • via email at :

  • via phone : 703-889-7989

  • Via mail : East Wing Spa, 305 Maple Ave W Suite C, Vienna, VA 22180, USA



You agree that Our Terms for all purposes, shall be governed by and construed in accordance with Virginia and Federal Laws. 

In case of difficulties, you must contact our customer service.

You and East Wing Spa are free to accept or reject the solution offered, and, if necessary, to bring the claim before the competent courses.

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